Terms and Conditions

1Scope of Services

Our platforms provide access to mental health-related services, including but not limited to:

• Psychological assessments and screening
• Counselling and emotional support
• Employee Assistance Programs (EAP)
• Training, workshops, and Psychological First Aid (PFA)
• Community and professional resources

2No Medical Emergency Use

3User Eligibility

By using our services, you confirm that:

• You are at least 18 years of age, or
• You have obtained consent from a parent, guardian, or accredited institution where applicable

Certain services may have additional eligibility requirements, which will be communicated at the point of access.

4Professional Boundaries

All counselling, assessments, and support services are delivered by qualified professionals within ethical and professional guidelines. We do not:

• Provide psychiatric diagnosis unless explicitly stated and agreed
• Prescribe medication of any kind
• Replace in-person medical or psychiatric treatment where clinically required

5Appointments, Assessments and Reports

• Assessment outcomes are based on professional interpretation of information available at the time of assessment
• Reports are confidential and shared only with authorised individuals or organisations as agreed upon in writing
• Turnaround times are indicative and may vary in exceptional circumstances
• Cancellation and rescheduling policies will be communicated at the time of booking

6Payments and Refunds

• Fees for services will be clearly communicated in advance before any payment is processed
• Payments once made are non-refundable unless otherwise specified in writing at the time of purchase
• Organisational or institutional agreements may have separate commercial terms

If you believe a payment has been made in error, please contact us promptly at hello@sentierwellness.com.

7Intellectual Property

All content on our platforms — including text, assessments, training materials, logos, graphics, and resources — is the intellectual property of Sentier Wellness LLP.

8User Conduct

All users of our platforms agree not to:

• Misuse the platform or attempt to circumvent its intended purpose
• Share false, misleading, or harmful information
• Violate the confidentiality or privacy of other users or participants
• Use the platform for any unlawful, harmful, or unethical purpose
• Attempt to access systems or data beyond your authorised scope

We reserve the right to restrict or permanently terminate access if misuse is identified, without prior notice.

9Limitation of Liability

While we are committed to providing accurate, ethical, and high-quality services, Sentier Wellness LLP is not liable for:

• Indirect, incidental, or consequential damages arising from the use of our services
• Outcomes of decisions made based on assessments or counselling provided
• Service interruptions caused by technical issues, third-party providers, or circumstances beyond our control

10Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes in our services, applicable law, or platform functionality. When we do:

• The updated version will be published on our website with the effective date clearly shown
• Continued use of our platforms after the update constitutes acceptance of the revised terms

We encourage you to review these terms periodically. For significant changes, we will make reasonable efforts to notify existing users.

11Contact

For any questions, concerns, or clarifications regarding these Terms and Conditions, please contact us: